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STATUS OF THE ORGANIZATION

ISO 9001 is a standard that sets the requirements for a quality management system. It helps organizations to do business more effectively and increase customer satisfaction . 

 

The terms consist of 6 parts:

 

  • Status of the Organization

  • Leadership

  • Planning

  • Operation

  • Performance evaluation

  • Improvement

ISO 9001:2015

Understanding the organization and its situation

 

Understanding the needs and expectations of interested parties

 

Determining the scope of the quality management system

 

Quality management system

Establishment, implementation, maintenance and improvement of a quality management system with a process approach

LEADERSHIP

Leadership and commitment

 

Leadership and commitment to the quality management system

 

Leadership and commitment to customers' needs and expectations

 

Quality policy

 

Organizational roles, responsibilities and authorities

PLANNING

Activities to identify risks and opportunities

 

Quality goals and planning to achieve these goals

 

Planning of changes

SUPPORT

resources

 

Goods and services to be provided by the organization's existing internal resources and external procurement

 

Infrastructure

 

Process environment

 

Monitoring and measuring devicesI

 

Information

 

Competence of Staff

 

Awareness

 

Communication

 

Documented information

 

Create and update

 

Management of documented information

OPERATION

Operational planning and control

 

Identifying market needs and interacting with customers

 

Determination of requirements for goods and services

 

Review of requirements for goods and services

 

Communication with the customer

 

Operational planning process

 

Control of outsourced products and services

 

Type and scope of control to be applied to external procurement

 

Documented information for external suppliers

 

Development of goods and services

 

Development processes

 

Development controls

 

Development transfer

 

Production of goods and provision of services

 

Control of the production of goods and the provision of services

 

Specificity and traceability

 

Property owned by customer external suppliers

 

Protection of goods and services

 

Post-delivery activities

 

Controlling changes

 

Release of goods and services

 

Inappropriate goods and services

PERFORMANCE EVALUATION

Monitoring, measurement, analysis and evaluation

 

Customer happiness

 

Data analysis and evaluation

 

Inner control

 

Management review

IMPROVEMENT

Nonconformities and corrective actions

 

Improvement

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