STATUS OF THE ORGANIZATION
ISO 9001 is a standard that sets the requirements for a quality management system. It helps organizations to do business more effectively and increase customer satisfaction .
The terms consist of 6 parts:
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Status of the Organization
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Leadership
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Planning
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Operation
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Performance evaluation
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Improvement
ISO 9001:2015
Understanding the organization and its situation
Understanding the needs and expectations of interested parties
Determining the scope of the quality management system
Quality management system
Establishment, implementation, maintenance and improvement of a quality management system with a process approach
LEADERSHIP
Leadership and commitment
Leadership and commitment to the quality management system
Leadership and commitment to customers' needs and expectations
Quality policy
Organizational roles, responsibilities and authorities
PLANNING
Activities to identify risks and opportunities
Quality goals and planning to achieve these goals
Planning of changes
SUPPORT
resources
Goods and services to be provided by the organization's existing internal resources and external procurement
Infrastructure
Process environment
Monitoring and measuring devicesI
Information
Competence of Staff
Awareness
Communication
Documented information
Create and update
Management of documented information
OPERATION
Operational planning and control
Identifying market needs and interacting with customers
Determination of requirements for goods and services
Review of requirements for goods and services
Communication with the customer
Operational planning process
Control of outsourced products and services
Type and scope of control to be applied to external procurement
Documented information for external suppliers
Development of goods and services
Development processes
Development controls
Development transfer
Production of goods and provision of services
Control of the production of goods and the provision of services
Specificity and traceability
Property owned by customer external suppliers
Protection of goods and services
Post-delivery activities
Controlling changes
Release of goods and services
Inappropriate goods and services
PERFORMANCE EVALUATION
Monitoring, measurement, analysis and evaluation
Customer happiness
Data analysis and evaluation
Inner control
Management review
IMPROVEMENT
Nonconformities and corrective actions
Improvement